Challenge fm
Hospitality Training and Recruitment
Disciplines
Hotel Management
Running a property: people, operations and the numbers behind them.
- Forecasting occupancy and holding room inventory
- The morning handover: front office, housekeeping and maintenance
- Reading the arrivals list before the day begins
- Building a roster against forecast occupancy
- Writing a service standard a new starter can follow
- Complaint handling and service recovery
- Occupancy, ADR and RevPAR — and what each one hides
- Reading a departmental profit and loss statement
- Purchasing, stock control and cost of sales
Front Office
Reception, reservations and the guest's first and last impression.
- Lesson one
- Lesson two
- Lesson one
- Lesson two
- Lesson three
Housekeeping
Rooms, linen and the standards that hold a property together.
- Lesson one
- Lesson two
Food & Beverage Service
Restaurant, bar and banquet service.
- Lesson one
- Lesson two
Food Production
Kitchen sections, preparation and safe handling.
- Lesson one
- Lesson two
Guest Relations
Communication, complaint handling and accessibility.
- Lesson one
- Lesson two